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General Conditions


1st Clause - Terms


  • 1. Our services include transport , pick-up and return to the hotel, as well as mandatory insurance for carrying out the activity according to Portuguese law.


  • 2. Our services do not include entries on Monuments and National Museums; bonuses or meals (except when / if specifically referred to and agreed between the customer and the Route Tour when dialing service).


2nd Clause - Personal Data Protection


  •  1. All the necessary information collected for the realization of the reserve are strictly confidential and therefore will not be disclosed any personal data of our customers to third parties. The data provided by the customer will be used only for internal purposes of the provided service.


3rd Clause - Warranties and Liability


  • 1. Route Tour is not responsible for excess baggage and / or outside standard format that is not previously declared, and for that  reason it is impossible to transport on the hired vehicle.


  • 2. Route Tour can not be responsible for any criminal activity by third parties against our clients or against the hired vehicle, which may result in physical and / or monetary damage to our customers or their property. We strongly recommend that customers hire travel insurance to ensure any anormaly that may arise.


  • 3. The misuse of any equipment / apparatus provided by Route Tour, for customer usage, will be penalized and charged for the value of the repair or replacement of the material.


4th Clause - Booking and Cancellation of Service


  • 1. It's mandatory a reserve for all tourist itineraries and other services. The Route Tour reserves the right to request pre-payment for the entire amount to confirm the reservation.


  • 2. All services that are canceled within 48hrs in advance, will not suffer any penalty.


  • 3. Cancellations made within less than 48 hours will give rise to the charging of a "cancellation fee" equivalent to 10% of the value of the services in question - minimum charge of € 35.00 and a maximum of € 250.00.



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